Shipping policy

Last Updated: 27 August 2026

Thank you for shopping with Memoire Jewellery L.L.C.

We take particular care when preparing, packaging and dispatching jewellery orders to ensure that each item reaches the customer safely and securely.

Order Processing

Orders are subject to:

  • Payment confirmation
  • Product availability
  • Order verification
  • Security and fraud-prevention checks where applicable

Orders containing customised, personalised or made-to-order jewellery may require additional preparation time.

Delivery Areas

Memoire Jewellery may deliver within the United Arab Emirates and to selected international destinations where such delivery options are available at checkout.

Availability of international delivery may vary depending on the destination, product type, value and applicable customs or shipping restrictions.

Shipping Charges

Applicable delivery charges, where any, will be displayed during checkout before the order is confirmed.

Delivery Time

Estimated delivery times will be communicated during checkout or following order confirmation.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:

  • Customs clearance
  • Public holidays
  • Courier delays
  • Weather conditions
  • Security procedures
  • Incorrect or incomplete delivery information

High-Value Jewellery Deliveries

For security purposes, certain jewellery orders may require:

  • Signature upon delivery
  • Proof of identification
  • Delivery to the registered recipient
  • Additional verification before dispatch or delivery

Memoire Jewellery reserves the right to apply additional security procedures for high-value transactions.

International Orders, Customs and Duties

International customers are responsible for ensuring that the jewellery may legally be imported into their destination country.

Unless expressly stated otherwise during checkout, customs duties, import taxes, clearance charges and other destination-country charges are the responsibility of the customer.

Incorrect Address

Customers are responsible for providing complete and accurate shipping information.

Additional costs resulting from an incorrect, incomplete or undeliverable address may be charged to the customer where permitted.

Damaged or Missing Shipment

If an order appears damaged upon delivery or has not arrived within the expected delivery period, please contact Memoire Jewellery immediately and provide your order number and supporting information.

Claims will be reviewed with the relevant courier or logistics provider.

Contact

For shipping enquiries:

Memoire Jewellery L.L.C.
Email: info@memoire.ae
Telephone / WhatsApp: +971523946127