Privacy policy

1. Privacy Policy

Last Updated: 27 August 2026

Memoire Jewellery L.L.C. (“Memoire Jewellery”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect information when you visit our website, place an order, contact us or otherwise interact with our services.

Information We Collect

We may collect information including:

  • Name and contact details
  • Email address and telephone number
  • Billing and delivery address
  • Order and transaction information
  • Product preferences and purchase history
  • Communications with our customer service team
  • Device, browser and website usage information
  • Cookies and similar technologies
  • Information reasonably required for fraud prevention, security and legal compliance

Payment information may be processed securely through authorised payment providers. Memoire Jewellery does not intentionally store complete payment-card information where such information is handled directly by an authorised payment gateway.

How We Use Your Information

We may use personal information to:

  • Process and fulfil orders
  • Arrange delivery and shipping
  • Process payments and refunds
  • Provide customer service
  • Manage exchanges, warranties and after-sales services
  • Verify transactions and prevent fraud
  • Improve our website, products and services
  • Comply with accounting, tax and legal requirements
  • Send marketing communications where permitted and where appropriate consent has been obtained

Sharing of Information

We may share information only where reasonably necessary with service providers such as:

  • Payment processors
  • Courier and logistics companies
  • Website and e-commerce service providers
  • IT and security providers
  • Professional advisers, auditors and regulators
  • Government authorities where legally required

We do not sell customers' personal information.

Data Security

We take reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Data Retention

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, regulatory, accounting and contractual requirements.

Your Rights

Subject to applicable UAE law, you may have rights relating to your personal information, including requesting access, correction or other permitted action regarding your data.

Cookies

Our website may use cookies and similar technologies to operate the website, understand website usage, remember preferences and improve the customer experience.

Where required, customers may manage cookie preferences through the website or their browser settings.

Marketing Communications

Customers may unsubscribe from promotional emails or other marketing communications at any time through the unsubscribe option provided or by contacting us.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be published on this website.

Contact Us

For privacy-related enquiries:

Memoire Jewellery L.L.C.
Sharjah, United Arab Emirates
Email: info@memoire.ae
Telephone: +971523946127